A New York man is suing electronics retailer Amazon's Ring doorbell after his three children were forced to run to get help after their TV flashed red when the device was hacked by a hacker.
Gary Cahill told The Washington Post he was taking a bath with his three children when the situation first unfolded on the night of Nov. 21, 2018.
"When the TV went red, we began panicking. A shriek came out of the bathroom. We thought something had fallen on the floor and hit our kids in the head," Cahill said.
Cahill and his daughters had installed the Ring Doorbell last August after seeing it in a store. The popular technology, which let's users see who's at their door through a smartphone video stream, also turns a regular TV into a video camera.
A neighbor yelled at Cahill that his Amazon device had been hacked, according to The Post.
Cahill called Amazon Support, and an expert at the company sent a technician who told him there was nothing the company could do.
"They told me it was a hack so I blocked it," Cahill told The Post.
Not only that, the security expert told Cahill he couldn't reset his device's settings.
"They put the message on my confirmation page that Amazon couldn't fix it, so they wanted to charge me $25 for each subsequent access," Cahill said.
Cahill also said he complained to the Ring tech team but the company told him that since he had declined services, it had no control over whether or not the device was hacked.
The Washington Post
While he didn't want to give up on his device, Cahill said he feared for the safety of his family, so he contacted American Family Insurance. The insurance company then filed a claim with Ring. But Ring said it didn't have it.
"Ring looks to take the necessary steps to prevent unauthorized access and monitoring of devices," the company told the Post. "We use a comprehensive set of monitoring and security measures designed to provide peace of mind for our customers, and have no insight into the types of issues that may have led to Mr. Cahill's claim filing."
But Cahill isn't satisfied with that answer.
"I'm putting my whole life in this device, so why would I go with that company?" he said.
According to The Post, Ring's CEO and founder Jamie Siminoff declined to comment. The company says it is "working to resolve Mr. Cahill's claim."
Cahill told The Post that American Family sent him a check for $369, plus a credit card with a $2,000 limit.
However, he is still seeking Amazon's help.
"The extent of these corporate sharks, I don't know what they can do. I don't want to file a lawsuit against them," he said.