Ring smart home security cameras started out 2014 with a brilliant idea: cameras that you could see from anywhere and be alerted instantly by the app, no need to walk to the stairs or doorbell. Now that the company has expanded into doorbells, the alerts are different, though, and cost is up. If you want your system to be private, you need an Amazon Alexa-enabled or Google Assistant-enabled device. It’s likely that you only own two smart home devices, one of which being Ring, at this point. But a father has a different story, reports CBC News.
Andrew Blackmore is suing Ring Inc. for $5,000 for emotional distress, saying a hacker decided to cause extreme psychological harm, "destroying the peace of mind" he and his family had come to expect. He is claiming that Ring’s Echo device was capable of hearing his son’s voice and warning him before the thief arrived. He feels that the panic attack his son had “came from his ability to hear him before he arrived."
The company has a message for Blackmore, though. The only thing Ring can do is contact the police and provide a description of the thief (if it has one). It’s not Ring’s job to answer questions about personal matters.
In a statement, a Ring spokesperson said, "Any claims made about our security practices are categorically false. We continuously review our security protocols, in collaboration with a team of security specialists and hackers."
See, this isn’t any type of security breach that scares Blackmore. It just means that Ring devices aren’t the means by which to control your house. You need to have a way to get to the physical door if you want to interact with the outside world, unless you want to pay for security cameras that look like camcorders and lock your door behind you. A voice control system is the height of convenience, but it’s a different story than telling the doorbell to ring.